Shipping & Returns

Shipping Delays:

We are currently experiencing a high volume of orders and shipping may be delayed. All orders will be processed in the order they are received. If you have any questions, please feel free to contact our customer support team. Customer support representatives are standing by to answer your questions via email, we are also experiencing a high call volume, please leave a message and we will return your call as soon as possible. We appreciate your patience and are doing our best to ship all orders on time.

Our main shipping partner is UPS ground, UPS has suspended its services guarantee, more information available in the following link:

 Suspension of Service Guarantee

Shipping Loss or Damage :

In the event of a lost package or damaged package you must report the loss immediately. Shipments damages must be reported to Zinc Point Manufacturing INC by email (in no more than 3 days, in order for us to file a loss claim for restitution.)

Please be aware that zincpoin.com uses UPS shipping as its shipping partner. zincpoint.com is not responsible for any ups shipping related issue. Zincpoint.com will help with any documents or information needed to accelerate the UPS INVESTIGATION that the customer shall file independently.

For our customers who choose the insurance option please be aware that it does not cover packages with DELIVERED STATUS. the customer shall contact UPS directly, insurance will cover lost or damaged packages if UPS determines it was lost or damaged.

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Shipping Quotes:

To get a shipping quote, add items to your cart to start the check out process. There will be a section in the first stage of check out, where you can get a shipping quote for your order.
 

Returns & Canceled Orders :

All sales are final, we cannot take ammunition in returns that has been in the hands of the public. Exceptions are made for defective merchandise only. In the event you receiving product that is defective from the manufacturer,  Zinc Point Manufacturing INC. provide a refund. If a shipment is refuse or canceled, the order is subject to a 30% restocking fee. No refund of original shipping charges will be made on refused shipments or canceled orders that have been picked up by the shipping company. Return shipping costs are also the responsibility of the customer and if a package is refused, this fee will be subtract from the refund.